About This Program
This benchmarking program was started by SRP in the 1990’s and is designed for those who manage facilities for energy utility companies. The program is endorsed by the Utilities Council of IFMA.
The Utilities Council is the oldest vertical industry group within IFMA and provides networking for facility managers who work in the utility industry. There are typically two Council meetings per year and Facility Issues recommends all utility industry facility managers participate in these in addition to the benchmarking
Who are the Participants?
All energy, communications, water, and sewer utilities are welcome to participate in this benchmarking program. Many major US and CA utilities have participated since the group started.
The following leading organizations are some who have participated consistently over the program’s 30 years:
- Duke Energy
- Niagara Mohawk/National Grid
- Northeast Utilities/Eversource
- Tennessee Valley Authority
APS has adopted the Facilities Benchmarking comparative process for a sustainable Facilities Management platform. We will continue to participate in the process towards constant Facilities improvement and budget analysis.Jay Buffkin, APS Real Estate & Facilities Management
Benchmarking is a tool for continuous improvement, and provides insight on how we’re doing internally as well as against our external peers. By measuring ourselves regularly, we stay focused on providing efficient and effective service, controlling costs, and improved working conditions. Using data from the IFMA Utilities Council Benchmarking Study and Western Utility Council, we’ve improved our facility maintenanceIMG_1253 notification process, added depth to our cost collection methods, and improved clients visibility to cost drivers.Trudi Miller, Southern California Edison
What Is Included in the Utility
Facility Benchmarking Program?
An example graph of custodial cleaning costs is shown. Each participating institution is shown with a vertical bar. The various color shadings represent the quartiles and the horizontal black line is the median for the group.
The utility facility benchmarking report compares a range of facility metrics – data categories include:
- Operating costs (all types)
- Energy use (all types)
- Sustainability metrics
- Asset condition (FCI)
- Practices & Technology
- and more.
One part of the benchmarking program is about the data: getting started, entry, compile, and reporting.
Another part of the program includes meetings to network, shared practices, provide feedback and discuss results.
Utility Facility Benchmarking Options & Services
Utility Industry Facility Benchmarking ProgramOur traditional facility benchmarking program for utility companies. Our traditional IFMA UC Benchmarking program has been ongoing since 1995. Participants have included many of the larger utilities in the United States…
Utility Industry Facility Benchmarking – D4UFor organizations that want Facility Issues to work hands-on with you/your team to prepare your data and provide enhanced support as an extension of your staff. The “Done-4-U” program includes all…
Eastern & Western Utility Group MeetingsThe Eastern Utilities Group and Western Utilities Group The Eastern Utilities Group (EUG) and Western Utilities Group (WUG) meet at member sites to share best practices and network with regional peers. …
Occupant Satisfaction Survey & ReportFacility satisfaction surveys lets you ask the occupants of your facility to rate the importance and satisfaction with the services you provide. Do you know what is bothering your facility…
Custom Metric Support ServicesMany facility managers are stretched thin with managing daily operations, facility projects, and special activities. This makes it difficult for them to find the time to assemble data and metrics…
Strategic/Long Range Service Center PlanningUtility company service centers (also called operation centers, regional headquarters, etc.) are the headquarters for field work supporting the utility network and customers. They are different from many facilities in…
Service Center Location AssessmentUtility company service centers (also called operation centers, regional headquarters, etc.) are the headquarters for field work supporting the utility network and customers. They are different from many facilities in…
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Do Your Facility Metrics Meet Your Needs?
(By “metrics” we mean the full range of data, KPIs, scorecards, and reporting on your properties and their operation.)
Facility Issues can help you get started with provide one-time services, benchmarking, or ongoing assistance with your facility analytics. But first, take this self-assessment of your situation and objectives to clarify what you need and want.