All organizations have some metrics and many have scorecards, but you also need a clear vision for what facility scorecard metrics to have and how to use them.
FM Metrics Cut Thru the Noise
Most facility managers are bombarded by data and information daily. Email and text notification from systems, staff, service providers, executives, and building occupants can be overwhelming.
Facility Scorecard Metrics of Value
While it is true you can’t manage what you don’t measure, the reverse is important – don’t measure things you don’t intend to manage.
Data you have to report can be collected but does not need to be part of your key facility scorecard metrics unless you need to monitor or act on it. So the first step is to clarify the information you (or other users of your facility scorecard metrics) need.
Extract Information from Your Increasing Volume of Facility Data
Facilities are complicated, with multiple “dimensions,” each of which has different measures and metrics. You have a wealth of facility related data: space, asset, budgets, work orders, invoices, staffing, etc.
The average organization has over a dozen systems and mobile apps used by facility managers. Data is spread among corporate system, facility systems, outside systems, and spreadsheets in a variety of forms.
System integration is complicated, but data can easily be extracted and integrated.
Summarize Actionable / Reference Info in One Convenient Place
The terms Dashboards and Scorecards are often used interchangeably but have some key differences (More about this if you area interested…).
We believe in the value of scorecards based on a facility-centric data model for facility management and planning purposes (different than dashboards for real-time building system operation or energy management).
Our Facility Metrics Services
Facility Metrics ServicesWhether you want some guidance for your team, or a done-for-you solution, you can have all your facility-related data in a single place for all your facility management and planning…
Occupant Satisfaction Survey & ReportFacility satisfaction surveys lets you ask the occupants of your facility to rate the importance and satisfaction with the services you provide. Do you know what is bothering your facility…
In addition to facility metrics and dashboard/scorecard support, Facility Issues also provides other related services: