IFMA Utilities Council

IMG_1638IFMA Utilities Council: Facility Benchmarking Survey

Who we are…

This is the benchmarking group of the International Facility Management Association (IFMA) Utilities Council. Active since 1995, this group includes managers of electric, gas, water, and telecommunications companies. Participants gather data related to managing their facilities and share it with other utilities. In 2015, 62 companies participated in this program. More than 90 percent of our participants repeat each year.

How we design and conduct the survey…

A Steering Committee has developed a standard set of survey definitions to measure the costs of the services required to support a facility. We also link the results to a standardized Performance Survey, which provides a subjective evaluation on the quality of the services.

NEW FOR 2016… The following questions have been added in the Operations sections…
Data/Ops Centers, Headquarters, Regional Offices, Service Centers surveys:

  • 1.1 Number of workstations with sit/stand feature
  • 3.3 Describe your FCI process

A new section has been added in the Services area: Integrated Pest Management

New features in the report will IMG_2732include:

  • Total energy graph of kwh/gsf or btu/gsf
  • Data center section if we receive sufficient data

How we share the survey results…

The survey results are compiled into downloadable reports. We also present the results at four meetings throughout the year:

  • Utilities Council meetings in the Spring and Fall
  • Two regional meetings (East and West) organized by Facilities Issues.

What we benchmark…

  • Costs of:
    • utilities,
    • building maintenance
    • custodial services
    • parking
    • grounds maintenance
    • building security, and
    • fixed-occupancy.
  • Quality with a standardized occupancy satisfaction survey
  • Services
    • reprographics
    • mail
    • integrated pest management
    • moves and relocationsIMG_3598
  • Best practices in
    • maintenance
    • janitorial
    • utilities
  • Other issues
    • sustainability
    • wages