About This Program
This benchmarking program was started by SRP in the 1990’s and is designed for those who manage facilities for energy utility companies. The program is endorsed by the Utilities Council of IFMA.
The Utilities Council is the oldest vertical industry group within IFMA and provides networking for facility managers who work in the utility industry. There are typically two Council meetings per year and Facility Issues recommends all utility industry facility managers participate in these in addition to the benchmarking
Who are the Participants?
All energy, communications, water, and sewer utilities are welcome to participate in this benchmarking program. Many major US and CA utilities have participated since the group started.
The following leading organizations are some who have participated consistently over the program’s 30 years:
- AEP
- APS
- Duke Energy
- Entergy
- Niagara Mohawk/National Grid
- Northeast Utilities/Eversource
- SRP
- Tennessee Valley Authority
What Is Included in the Utility
Facility Benchmarking Program?
An example graph of custodial cleaning costs is shown. Each participating institution is shown with a vertical bar. The various color shadings represent the quartiles and the horizontal black line is the median for the group.
The utility facility benchmarking report compares a range of facility metrics – data categories include:
- Operating costs (all types)
- Energy use (all types)
- Sustainability metrics
- Staffing
- Asset condition (FCI)
- Practices & Technology
- and more.
Schedule
One part of the benchmarking program is about the data: getting started, entry, compile, and reporting.
Another part of the program includes meetings to network, shared practices, provide feedback and discuss results.
Utility Facility Benchmarking Options & Services
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Utility Industry Facility Benchmarking ProgramOur traditional facility benchmarking program for utility companies. Our traditional IFMA UC Benchmarking program has been ongoing since 1995. Participants have included many of the larger utilities in the United States… -
Eastern & Western Utility Group MeetingsEUG and WUG meetings provide opportunities you to meet face-to-face with your peers to discuss current issues, share best practices, and see other utility facilities. These are great networking and… -
Facility Metrics ServicesWhether you want some guidance for your team, or a done-for-you solution, you can have all your facility-related data in a single place for all your facility management and planning… -
Occupant Satisfaction Survey & ReportFacility satisfaction surveys lets you ask the occupants of your facility to rate the importance and satisfaction with the services you provide. Do you know what is bothering your facility… -
Strategic/Long Range Service Center PlanningUtility company service centers (also called operation centers, regional headquarters, etc.) are the headquarters for field work supporting the utility network and customers. They are different from many facilities in… -
Service Center Location AssessmentUtility company service centers (also called operation centers, regional headquarters, etc.) are the headquarters for field work supporting the utility network and customers. They are different from many facilities in…
Not Ready to Benchmark, Have Questions, or Just Want to Stay Informed?
We send short monthly updates on facility benchmarking and meetings/events for facility managers and welcome you to join our community.
We also would love to have you participate on our shared practice surveys! These are short surveys on current topics of interest where you can see what your peers are doing – everyone who completes the survey gets the results. Participate in the ones that are of interest and ignore the others.
We do not share our mailing list and don’t fill your email box; you can unsubscribe anytime.
Do Your Facility Metrics Meet Your Needs?
(By “metrics” we mean the full range of data, KPIs, scorecards, and reporting on your properties and their operation.)
Facility Issues can help you get started with provide one-time services, benchmarking, or ongoing assistance with your facility analytics. But first, take this self-assessment of your situation and objectives to clarify what you need and want.