The Benchmarking Process

Our benchmarking process entails six key steps to help your organization realize the benefits of continuous improvement:

  1. Clarify what you want to accomplish.
  2. Gather and normalize your data.
  3. Compare with a target / peer group.
  4. Identify apparent “best practices.”
  5. Select which changes to try.
  6. Track your progress.

Learn More About the Process »