There is a lot of interest and activity related to sustainability of the facilities we manage and our facility management operations. We are running several surveys to help identify what measures are being taken and who within the organization is driving these efforts as a first step to more organized benchmarking of the value and challenges with various aspects of facility sustainability.
Whether you are a participant in one of our groups or not, we are interested in learning about how you are addressing sustainability across your facilities portfolio, and challenges you are facing. Please take our survey and we will share the results with you.
Take the STATE OF FACILITY SUSTAINABILITY ACTIVITY Survey
Note: IAMFA Members should take this version instead (custom demographic section): Cultural Institution Sustainability Survey
Note: IFMA-UC Members should take this version instead (custom demographic section): Utility Sustainability Survey
Metrics and data are increasingly available to and used by Facilities Managers as part of dashboards and scorecards.
Bob Lambe will be presenting a session on different types of metrics, review which are most useful for different purposes, and explore the differences between dashboards and scorecards.
Come to the NFMT show in Baltimore on March 20-22, 2018.
11 people representing 7 companies attended the Eastern Utilities Group Meeting hosted by Entergy at their New Orleans, LA Headquarers.
The meeting included “mini-presentations” on employee engagement, HQ space planning, storm-hardened facilities, and capital project triage. Discussion topics included a review of planned updates to the Benchmarking Program by Bob Lambe in addition to the always popular “Hot Topics and Best Practices” discussion. The group also had a tour of the new Lockport Service Center.
9 people representing 5 companies attended the Western Utilities Group Meeting hosted by APS at their Phoenix, AZ Headquarters.
The meeting included “mini-presentations” on active shooter, project lifecycle, the new Prescott service center project, and planning for the utility workplace of the future. Discussion topics included a review of planned updates to the Benchmarking Program by Bob Lambe in addition to the always popular “Hot Topics and Best Practices” discussion. The group also had tours of team spaces at the HQ and the nearby APS consolidated operations center.
From time to time we are asked about FM Metrics. So we have started putting together the list below which we update from time to time. You can download directly by right-clicking on the link and saving the document to your computer, tablet, or phone:
Example Metrics for FM (PDF)
Facility Issues provides these examples as a service to its customers and the facility management community, to be used for informational purposes only. Use at your own risk. We welcome constructive criticism, and suggestions on how to improve this information can be submitted via the contact page.
Bob Lambe reviewed this year’s utilities benchmarking results at the Utilities Council Fall Meeting 2017 – Houston, Texas. This was just a small portion of the program at this annual meeting, held the Sunday and Monday before IFMA’s World Workplace conference.
One thing presented for the first time was a composite of several recent occupant surveys (for different companies) that compares how occupants rate their satisfaction with the level of service at their facility vs. the importance of various services. This chart confirms that maintaining comfortable air temperature and satisfactory restrooms continue to be challenges across facility organizations.
Utility Council members can read more about this in the upcoming newsletter and the IFMA UC website.
The 2017 Benchmarking Workshop was held the day before the annual meeting as usual, at the lovely Fairmont Château Laurier, Ottawa. The 52 participants overwhelmingly rated the meeting highly, with excellent discussions throughout the day.
Katie Haigh, Chief Operating Officer of the Indianapolis Museum of Art presented a case study on how they have implemented LED lighting across the museum. The 2017 IAMFA Benchmarking program and results were reviewed by Bob Lambe. The overall trend for the group over the past few years was very positive. As often is the case, the Town Hall discussion was the most popular part of the meeting. Participants ask the group about specific issues they are facing and others share the measures they are taking along with how successful their efforts have been. “The real opportunity for participants is to learn how other organizations operate for less cost or with higher quality,” said Bob Lambe.
IAMFA members can read more about this meeting in the upcoming issue of Papyrus magazine.
14 people representing 6 companies attended the Western Utilities Group Meeting hosted by Pacific Gas & Electric at their San Ramon, CA Training Center.
Discussion topics included an update of the Benchmarking Program by Bob Lambe, “mini-presentations” by each participant, in addition to the main “Hot Topics and Best Practices” discussion. The group also had a tour of the San Ramon Technology Center.
20 people from 10 organizations attended the annual best practices meeting hosted by Battelle at their Columbus, OH, headquarters.
Discussion topics included an update of the Benchmarking Program by Bob Lambe, a presentation on current trends in lab design by Flad Architects, a review of the Battelle campus update including a tour of the renovated boiler house, “mini-presentations” by each participant, and the normal “Hot Topics and Best Practices” discussion. The group also had a tour of the new Vivarium lab.
If you have been considering benchmarking your facility management operations, this presentation given at the 2017 NFMT conference outlines how you can get value from each step of the process. The important step is getting started, learn, and gain the value available for your situation. (Presentation is on Slideshare site)