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2018 Program Updates

We made some significant changes this year, making it easier than ever to assemble and enter your data and interact with the report data to gain useful insights.

  1. The website is now mobile responsive so you can read articles or even review your data on tablets or smartphones (full disclosure: the small screen is pretty challenging for some things).
  2. You can now enter your data into an Excel template and upload it into the system (all at once or by section as completed) with just a couple clicks of the button.  The online forms remain and you can still use those to review and edit your data.
  3. We have implemented the Microsoft Power Business Intelligence tool for reporting.  This year is a beta test of that platform, with the traditional reports still available.  Please send me your comments and suggestions as you use this!

If you did not attend one of the Q&A webinars, see the various reference documents we have provided to help your and your staff use the website, templates, and reporting tool.


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What sustainability actions are you taking for your facilities?

Sustainable facility managementThere is a lot of interest and activity related to sustainability of the facilities we manage and our facility management operations.  We are running several surveys to help identify what measures are being taken and who within the organization is driving these efforts as a first step to more organized benchmarking of the value and challenges with various aspects of facility sustainability.

Whether you are a participant in one of our groups or not, we are interested in learning about how you are addressing sustainability across your facilities portfolio, and challenges you are facing.  Please take our survey and we will share the results with you.


Note:  IAMFA Members should take this version instead (custom demographic section): Cultural Institution Sustainability  Survey

Note:  IFMA-UC Members should take this version instead (custom demographic section): Utility Sustainability  Survey



People from a dozen different organizations including Microsoft, Disney, Capital One, and University of VA attended this pre-conference workshop at the TradePress’s Critical Facility Summit in Nashville TN. “This is an opportunity for participants to establish key benchmark metrics specific to critical facilities and learn how other organizations maintain the reliability of these types of facilities.” said Bob Lambe.

Discussion topics included a review of the Benchmarking Program with emphasis on how no proprietary data needs to be shared (see illustration). Inquiries and suggestions are being taken from all interested parties (see https://facilityissues.com/critical-facilities/ for more information or contact us).



The 2018 Benchmarking Workshop was held the day before the annual meeting as usual, at The Getty Center in Los Angeles CA. The 52 participants overwhelmingly rated the meeting highly, with excellent discussions throughout the day..

Group Photo

Roger Rudy presented on Fire Protection for cultural facilities (issues, pitfalls, and lessons learned). David Brooks shared an in-process project using Internet of Things data and Ambient Intelligence for HVAC cost efficiencies. The new business intelligence benchmarking reporting tool was reviewed by Bob Lambe.

There were also break-out discussions on Sensors/IoT devices, BMS Analytics, Condition Assessment, and Staffing Strategies. The Town Hall discussion remains the most popular part of the meeting (where else can you ask a “panel” of 50 international cultural facility experts about your problem/project?



9 people representing 5 companies attended the Western Utilities Group Meeting hosted by SMUD at their Sacramento CA Headquarters.

The meeting included a tour of their LEED Platinum East Campus Operations Center. Discussions included SMUD’s office renovation project, re-lamping projects, IWMS system conversions, alternative office space layouts, recycled furniture, and Facility Condition Assessment program approaches.


9 people from 7 organizations attended the annual best practices meeting hosted by the Oak Ridge National Lab.

Discussion topics included an update of the Benchmarking Program by Bob Lambe, a demo of big data analysis in the Everest Room, presentations on facility sustainability and building material research programs,”mini-presentations” by each participant, and the normal “Hot Topics and Best Practices” discussion.

The new super computer coming online in 2019 The "Everest Room" presentation showed visualization and analysis of big data Tour of the 3D manufacturing research center

There was an unprecedented number of impressive facility tours included the Super Computer center, New Chemistry Building, Spallation Neutron Source Linear Accelerator, and NTRC 3-D manufacturing research lab. A special pre-day of tours included the fabrication shop, metrology lab, High Flux Isotope Reactor, and REDC “hot cells.”


FM Metrics for Dashboards and Scorecards

Metrics and data are increasingly available to and used by Facilities Managers as part of dashboards and scorecards.

At the NFMT conference in Baltimore on March 20, 2018, Bob Lambe presented a session on different types of metrics, which are most useful for different purposes, and discussed the differences between dashboards and scorecards. Download a copy of this below to help your team use FM metrics.



EUG (Eastern Utility Group) Meeting February 2018

11 people representing 7 companies attended the Eastern Utilities Group Meeting hosted by Entergy at their New Orleans, LA Headquarers.

The meeting included “mini-presentations” on employee engagement, HQ space planning, storm-hardened facilities, and capital project triage. Discussion topics included a review of planned updates to the Benchmarking Program by Bob Lambe in addition to the always popular “Hot Topics and Best Practices” discussion.  The group also had a tour of the new Lockport Service Center.

WUG (Western Utility Group) Meeting January 2018

9 people representing 5 companies attended the Western Utilities Group Meeting hosted by APS at their Phoenix, AZ Headquarters.

The mini-cafe that replaced the traditional cafeteria. One of the alternative team space configurations being tried.

The meeting included “mini-presentations” on active shooter, project lifecycle, the new Prescott service center project, and planning for the utility workplace of the future. Discussion topics included a review of planned updates to the Benchmarking Program by Bob Lambe in addition to the always popular “Hot Topics and Best Practices” discussion.  The group also had tours of team spaces at the HQ and the nearby APS consolidated operations center.

Example FM Metrics

Example Metrics

From time to time we are asked about FM Metrics.  So we have started putting together the list below which we update from time to time.  You can download directly by right-clicking on the link and saving the document to your computer, tablet, or phone:

Facility Issues provides these examples as a service to its customers and the facility management community, to be used for informational purposes only.  Use at your own risk.  We welcome constructive criticism, and suggestions on how to improve this information can be submitted via the contact page.


Benchmarking Review at IFMA UC Fall Meeting

Bob Lambe reviewed this year’s utilities benchmarking results at the Utilities Council Fall Meeting 2017 – Houston, Texas.  This was just a small portion of the program at this annual meeting, held the Sunday and Monday before IFMA’s World Workplace conference.

One thing presented for the first time was a composite of several recent occupant surveys (for different companies) that compares how occupants rate their satisfaction with the level of service at their facility vs. the importance of various services.  This chart confirms that maintaining comfortable air temperature and satisfactory restrooms continue to be challenges across facility organizations.

Utility Council members can read more about this in the upcoming newsletter and the IFMA UC  website.