The Benchmarking Process

We believe there are six steps in the benchmarking process, and you can (should) get value from each step:

• Establish Objectives to clarify what you want to accomplish.
• Collect (assemble and normalize) your Data.
• Compare Data with a target / peer group.
• Identify apparent best Practices to consider.
• Select & Implement which changes / practices to try.
• Track your progress & Repeat the cycle.

The first two steps apply to all facility leaders whether you are benchmarking or not, but their importance becomes quite noticeable when you start benchmarking.

We have written about the process in prior articles, but this in an updated version with explicit suggestions for how to engage the process and use the results.