All organizations have some metrics and many have scorecards, but you also need a clear vision for what facility scorecard metrics to have and how to use them.
FM Metrics Cut Thru the Noise
Most facility managers are bombarded by data and information daily. Email and text notification from systems, staff, service providers, executives, and building occupants can be overwhelming.
Frustration with information overload is due to our selective perception shaped by years of evolution to help us focus on things essential for survival. (More about this if you are interested…)
Facility Scorecard Metrics of Value
While it is true you can’t manage what you don’t measure, the reverse is important – don’t measure things you don’t intend to manage.
Data you have to report can be collected but does not need to be part of your key facility scorecard metrics unless you need to monitor or act on it. So the first step is to clarify the information you (or other users of your facility scorecard metrics) need.
Extract Information from Your Increasing Volume of Facility Data
Facilities are complicated, with multiple “dimensions,” each of which has different measures and metrics. You have a wealth of facility related data: space, asset, budgets, work orders, invoices, staffing, etc.
The average organization has over a dozen systems and mobile apps used by facility managers. Data is spread among corporate system, facility systems, outside systems, and spreadsheets in a variety of forms.
System integration is complicated, but data can easily be extracted and integrated.
Summarize Actionable / Reference Info in One Convenient Place
The terms Dashboards and Scorecards are often used interchangeably but have some key differences (More about this if you area interested…).
We believe in the value of scorecards based on a facility-centric data model for facility management and planning purposes (different than dashboards for real-time building system operation or energy management).
Want Help With Your Facility Metrics?
Get help developing an action plan and quickly setting up the facility metrics/reporting system that you want.
Get some training to help your staff get through the learning curve and develop the internal metrics capabilities of your department.
Do Your Facility Metrics Meet Your Needs?
(By “metrics” we mean the full range of data, KPIs, scorecards, and reporting on your properties and their operation.)
Facility Issues can help you get started with provide one-time services, benchmarking, or ongoing assistance with your facility analytics. But first, take this self-assessment of your situation and objectives to clarify what you need and want.