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Compare Costs and
Find Savings

Identify Your Strengths
and Weaknesses

Identify the Best Practices
for Your Facility

Network and Learn
From Your Peers

Practice Continuous
Improvement

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Benchmarking is a continuous improvement process where you compare data about your organization’s
facility operations and facility performance metrics with others. The results show how well you perform on selected
metrics and are used to identify best practices that help you improve results and reduce costs.

There are various subtypes of benchmarking based upon what you benchmark, what you compare with,
and the purpose. Here are three examples for facility managers:

Internal / Target Facility Benchmarking

Where you compare specific attributes
such as operating costs among your own facilities
or to a target such as budget

Facility Performance Benchmarking

Where you compare a full range of
metrics on your facility assets and facility
operations with others like you.

Strategic Process Benchmarking

Where you compare a functional business
process such as energy management
with those who are best in class.

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TESTIMONIALS: Benchmarking proves to our principle funders, the Canadian Government’s Treasury Board, that our buildings are among the top performers among many international museums and that requests for additional funding for critical infrastructure repairs are verifiable and legitimate. As a result, our museum has secured additional funding for the next five years to undertake major building repairs and upgrades.
Guy Larocque, Canadian Museum of Civilization ***Change this style to right justified, gray font same size as quote regular font

I have utilized the benchmarking process to justify/right size staffing levels. In addition, the benchmarking data has been a valuable resource in evaluating strategies around outsourcing and in-sourcing functions within the Facilities Management organization.
Thomas R. McDermott, Facilities Operations, Northeast Utilities Service Company

1. Update for Changing Needs.

THREE COLUMN: Facility Benchmarking Program has a steering committee to guide metrics of interest and identify best practices and industry trends. Each year the program is updated for emerging concerns in addition to the core data related to facility management.

2. Simplify Data Collection.

We use self-reported data to make our programs easy and affordable.  Facility Issues provides templates with instructions and definitions to assemble your data. A Getting Started webinar and instruction documents help new participants. Technical support and answers about the data or system are provided as part of the program.

3. Easy Data Comparisons.

Our benchmarking program results are provided in a business intelligence system with graphs, charts, and tables for various metrics. A Results Review webinar and instruction documents help your staff understand how to use the system and interpret the results.

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Phone: (315) 736-1253

Mailing address:
Facility Issues
P.O. Box 345
Marcy, NY 13403

Follow Me:
www.linkedin.com/in/lambe/

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Our organization’s physical environments should reflect our values and provide quality public spaces or effective workplaces for our workforce.

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Facility Issues aspires to help organizations of all size apply data driven approaches to planning and operating their facility portfolio

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**Robert Lambe, President Facility Issues**

Why Choose Us?

Facility Issues is about helping you use data to improve your facilities and their operation.

The objective of Facility Issues is to help each organization attain the facilities that best support their business mission. This requires alignment of functional space, asset quality, reliability, sustainability, capital investment, operating costs, and service levels that meet the needs of the occupying functions and their culture.

Although we work with a diverse range of organizations, our clients all have the same goal: to improve the performance and reduce costs associated with their buildings and grounds.

We focus on helping you use metrics and identify best practices for your situation and objectives. We believe that integrated scorecards provide the foundation for facility planning and management, and benchmarking is an easy and effective first step facility management performance improvement.

About Facility Issues

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