Benchmarking Supplement on Building Mechanics/Engineers

Your survey results are confidential and contact information is optional. However, if you wish to receive the results, please provide your email.

Your Organization Name

3-6 character acronym to use on the charts

Your Name (in case we need to contact you with questions)

Your Email (only used if questions and to send you the results)

Building mechanics/engineers include all physical trades and craft workers such as working leader, multi-skilled mechanic, building engineer, carpenter, electrician, instrument & controls technician, control room operation, stationary engineer, mobile engineer, HVAC mechanic, plumber, repairman, general mechanic, elevator/crane/hoist mechanic, painter, general laborer, and helper. Do not include persons who perform delivery, move, custodial and landscaping work. Include internal staff and dedicated contract staff, Include employees from operations or IT that perform craft work maintenance on any facility systems. (Enter Full Time Equiv based on 40 hour nominal week.)

Your total number of building mechanics/engineers:

Please enter only numbers in this field

Do your building mechanics/engineers regularly support unoccupied facilities such as substation and commuication sites? Yes No

Total number of occupied facilities supported by your building mechanics/engineers:

Please enter only numbers in this field

Total GSF of these facilities:

Please enter only numbers in this field

Comments, if any

Are your facility maintenance operations (building mechanics/engineers) primarily inhouse or outsourced? Select Outsourced- all but a few key staff Mostly outsourced to single service provider Mostly contracted by trade/geographic area Mostly self-performed with select contracting Self-performed except for specialty work

What type of work do your building mechanics/engineers complete: (check all that apply)

Planned Maintenance
Unplanned maintenance/repairs
Occupant service work
Projects
Work for other departments

What percentage of your building mechanics/engineers are stationary vs. mobile (please enter as whole number with no % sign)?

Please enter only numbers in this field

About how many hours/day do your mobile mechanics drive?

Please enter only numbers in this field

What factors are considered when you determine staffing levels/number of building mechanics/engineers?

Who assigns work orders to your building mechanics/engineers? Select System auto-assigns to mechanic Mechanic picks from open list FM Supervisor Lead mechanic Scheduler Call center tech Other (please describe in comments)

Do you track hours by work order? Yes No

If so, what activities are included in the hours on each work order? Select Wrench time Wrench time +preparation Wrench time +prep +travel to work site Wrench time +all support time associated with WO except travel Wrench time +all support time associated with WO including travel Other (please describe in comments)

Comments, if any:

Please list your top ten metrics measure related to your building mechanics/engineers work. (Enter none for the name if you have less than 10.) For each, list the Name of Metric, the Frequency you report it, and How it is it calculated (the values used for Numerator / Denominator).

An example is:
- Work Order Completion Rate
- Monthly
- Number of WO Completed
- Number of WO Scheduled for time period

Metric 1 - Name

Metric 1 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 1 - Numerator

Metric 1 - Denominator

Metric 2 - Name

Metric 2 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 2 - Numerator

Metric 2 - Denominator

Metric 3 - Name

Metric 3 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 3 - Numerator

Metric 3 - Denominator

Metric 4 - Name

Metric 4 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 4 - Numerator

Metric 4 - Denominator

Metric 5 - Name

Metric 5 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 5 - Numerator

Metric 5 - Denominator

Metric 6 - Name

Metric 6 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 6 - Numerator

Metric 6 - Denominator

Metric 7 - Name

Metric 7 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 7 - Numerator

Metric 7 - Denominator

Metric 8 - Name

Metric 8 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 8 - Numerator

Metric 8 - Denominator

Metric 9 - Name

Metric 9 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 9 - Numerator

Metric 9 - Denominator

Metric 10 - Name

Metric 10 - Frequency Select Daily Weekly Monthly Quarterly Annual Other (please describe in comments)

Metric 10 - Numerator

Metric 10 - Denominator

Please describe if you are exploring new management processes (like Lean), new technologies (like AI), or other new approaches in the next couple years.

How are you looking at future new strategies for managing facilities services? What new ways of managing/transforming the business are being considered or implemented?