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Service Center of the Future

Utility Facility Shared Practice Meeting

  • January 20, 2026

Utilities are facing both internal and external pressures for organizational change. How should service center facilities evolve to better support utility operations in this changing environment?

Every utility has active service center projects – from renovations to expansions to new development. And every utility is facing issues with aging facilities, space / neighborhood constraints, and changing needs due to equipment changes and increase resiliency requirements. This month’s shared practice meeting was a discussion of these issues and approaches used to provide the appropriate facilities.

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