TCO (Total Cost of Ownership/Occupancy)

1. Do you currently track a formal TCO metric for your occupied facilities portfolio? Select Yes (with life-cycle perspective) Yes (only OPEX) Partially (for specific property business cases) No (just the costs we manage) Not sure

Which property costs do you currently track?

Building Maintenance
Grounds Maintenance/Pavement/Snow
Janitorial/Soft services
Utilities (all types)
Utilities (only ones paid)
Physical Security
Rent/Lease costs
Subrent/Lease payments collected
Property Taxes
Depreciation/Debt service
Property Dept admin/planning/support/IFM fees
Property Dept specific technology
Capital renewals
Projects/Improvements
Occupant services (services to occupants not care of facility)
Other

3. Does your financial system of record have the detail you need to track costs by property and activity? Select Yes Yes but it is difficult to get/match data not managed by our department No we have to use property CMMS/IWMS/ system to supplement No u2013 we have to use some spreadsheets to supplement Unsure

Comments

4. How do you use TCO (or how would you use it if you had it)?

Budget defense
Capex vs opex tradeoffs
Outsourcing/insourcing decisions
Lease vs own decisions
Identifying high-cost properties
Evaluation of cost vs. service level decisions
Peer benchmarking
Rate case/regulatory narrative support
Property cost management/reduction
Portfolio planning
Business case/justification
Cost allocation to lines of business
No use or interest in it
Other

5. What are the challenges to tracking/using TCO?

Not perceived as useful
Lack of property data quality/fragmentation
Lack of financial data alignment/fragmentation
Allocation disagreements
Time/staff constraints
Concern about how it would be used
Other

Comments

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