Planning the Service Center of the Future

Utilities are facing external and internal pressure for organizational change. How are those changes specifically impacting your Service Center sites and facilities?

What does the Service Center of the Future look like for your organization?

Your input is greatly appreciated by your peers. Please take a couple minutes to share what you are doing and challenges/solutions. (Upon completion you will get an invitation to join a shared practice meeting on this topic and we will share the results of this survey with all who participate in it.)

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4. Your Current Portfolio show/hide

Your utility type

Approximately how many service centers do you have in total? (please enter a number)

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Approximately how many NEW service centers are planned in the next 3 years? (please enter a number)

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Approximately how many significant service center RENOVATIONS are planned in the next 3 years? (please enter a number)

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Comments

5. Some information about you show/hide

Your survey results are confidential and contact information is optional. However, if you wish to receive the results or want to be invited to further discussions on this topic, please provide your email.

Your Organization (just for our use to track responses)

Your Name (optional)

Your Email (optional - only used to send the results)

Any other comments? Do you have a case study you can share? Is there a suggested subject matter expert we should contact about a presenation?

The Utilities Council is part of the International Facility Management Association (IFMA). Our primary purpose is to share and develop knowledge among members to facilitate best in class performance for the facilities that support utility operations. Membership is open to staff of all types of utilities

Develop offsite yards for storage
Develop offsite yards for projects
Separate business units (T vs D, electric vs gas, etc.)
Implemented seat sharing in admin spaces
Move pre-fabrication/shops offsite
Move fleet maintenance offsite
Move storage and warehousing offsite
Move bulk yard materials offsite
Acquire adjacent property
Other (please explain in comments)

Adoption of Hybrid Work space approaches
Climate-related regulatory requirements
Need to be more climate-friendly (for market)
Light-duty fleet electrification (EVs)
Medium-duty fleet sustainability (alternative fuels)
Need to support increased work on T&D infrastructure
Need for more resiliency
Need for more security
Need to replace aging/congested properties
Consolidation/reductions of locations
Service area expansion
Need to optimize for travel time
Regulatory/community requirements (please explain in comments)
Pressure to upgrade facilities with smart systems
Other (please explain in comments)

Rate Case funding
Budget competition with other organization priorities
Space limitations of existing properties
Business partner concerns/complaints
Organization willingness to try new approaches
CRE/FM team bandwidth or expertise
Other (please explain in comments)

Smaller administration buildings/areas (for service center use)
Larger administration buildings/areas (for company hoteling)
More collaborative or assembly space
Better shared space reservation technology
Increased onsite amenities (food, showers, laundry, etc.)
Smaller/different fleet maintenance buildings/areas
Expanded use of garage/canopies for crew vehicles
More enclosed/covered material storage area
Additional storage for drones, robots, other new equipment types
Widespread EV charging for fleet vehicles
Entire facility on emergency power
Better building management technology
Other (please explain in comments)