Critical Facility Benchmarking Program

Critical facility benchmarking helps you assess your reliability maintenance operations.

See how you compare on your reliability maintenance work mix, staffing ratio and overall facility maintenance costs with our critical facilities benchmarking program.

Managers of critical facilities have all the normal concerns of facilities management: systems/equipment maintenance, daily facility operations, occupant satisfaction, and budget management.  In addition, there is increased emphasis on the reliability of the facility systems to support critical operations without undesired downtime.

What are Critical Facilities?

Critical Facilities include any building where downtime in the facility infrastructure presents a problem to the organization mission in terms of security, safety, public health, asset preservation, mission capability, or even major economic impact to the organization.  This includes many facilities within the critical infrastructure sectors.

Take this short quiz to see if you have a “critical” facility


About this Program

This benchmarking program is for anyone who manages a critical facility or is responsible for their maintenance, budget, and operational reliability.  Participants find the benchmarking program to be easy, affordable, understandable, and relatively quick to complete

Click here for a 2-page PDF overview of Critical Facilities Benchmarking

The critical facilities benchmarking program provides both tangible and intangible benefits to participants.  The benchmarking report provides a quantitative comparison of your facility operation and performance with other critical facility types.  These critical facilities benchmarking program results identify where you are performing well and where there are potential opportunities for improvement.  Our reports have been used by benchmarking participants to demonstrate responsible performance, identify cost savings, justify proposed changes in staffing and budgets, and support initiatives for new practices.

What the Critical Facility Benchmarking Program Includes

The structured critical facilities benchmarking program survey is run annually.  Participants complete the survey, Facility Issues reviews the data for reasonableness, answers questions, and compiles the results. The final data and results are provided in an interactive online report.  Participants are anonymous in the report and there is no identifiable information about specific facilities.

How the Critical Facility Benchmarking Program Works

We start with a common set of definitions that have been used over many years of benchmarking facility performance in various industries. These are supplemented with metrics associated with maintenance reliability. Each year, these are reviewed and adjusted based upon feedback from participants.

Each participant is assigned an ID code to keep participant’s data anonymous but allow you identify where your facility(s) fall in the report. No potentially identifiable data is included in the report – the metrics are presented as categories (e.g. size ranges) and ratios.

Participants organize their data on their own networks and enter the required data into a secure web form or Excel data template that uploaded to our system. The data collected is to measure performance in key areas of cultural institutional facility management and to identify best practices and industry trends.  We use common industry data definitions which are provided on the forms and template for reference.

There is online help and phone support as required to obtain data that is as consistent as possible. A progress review is done to identify any likely data quality issues, and we contact participants about any questionable data.

Facility Issues reviews and compiles the data per the program schedule and creates interactive business intelligence reports available to participants online. Standard pages of table and charts are provided, and participants can further refine the results by selecting data filters such as type of facility or geographic area.

What metrics are benchmarked?

General facility management metrics as a context for the data, including:

  • Total Maintenance Cost per Gross Area
  • Total Facility Cost per Gross Area
  • Total Maintenance as Percent of Total Facility Cost
  • Overall FCI (Facility Condition Index)

Facility maintenance reliability metrics, including:

  • Ratio of Replacement Asset Value to Craft-Wage Head Count
  • Total Maintenance Cost as a Percent of Replacement Asset Value
  • Capital Maintenance as Percent of RAV
  • Maintenance Type Ratios
  • Percent Compliance PM / PdM WO

Facility staffing metrics, including:

  • Craft Worker to Supervisor Ratio
  • Craft Worker to Planner Ratio
  • Direct to Indirect Maintenance Personnel Ratio
  • Gross Area per FM Supervisor
  • Gross Area per FM Craft
  • Percent Overtime Maintenance Hours
  • Percent of Training Hours to Regular Hours

Facility operation practices, including:

  • Staffing Approaches
  • FM Information Systems and Technologies Used
  • General Comments and Rated Practices

The metrics are refined and updated each year based on participant comments.


Contact Us if you are interested in this program.