The Process

How does the benchmarking process work?

1.  Define parameters. This collaborative step entails identifying topics that interest participants and developing metrics. It is typically led by a steering committee or other group that works with Facility Issues. Although survey definitions remain constant from year to year (so we can assess trends), new topics may be added.

2. Choose partners. Participants are often members of established professional organizations that conduct the benchmarking survey as a group.

3. Gather data. Participants complete a series of online cost surveys that are broken down according to topic.

4. Publish comparisons. Facility Issues analyzes the survey data and publishes reports summarizing the results. We distribute these reports online and present the results at conferences.

5. Focus on the high performers. Facility Issues sorts through the metrics to identify the organizations / sites with the best practices, and we share this information so everyone can learn and improve.

6. Implement ideas. Armed with knowledge about practices that have benefitted others, you can implement changes at your own organization.

7. Track. After implementing changes at your facility, it will be important to monitor costs and occupant satisfaction. This will tell you whether your changes are working.

8. Repeat. We recommend repeating the benchmarking process annually (most of our participants do) because improvement should be a continuous practice.