RFB Meeting Oak Ridge, TN – June 2018

9 people from 7 organizations attended the annual RFB (Research Facilities Benchmarking) best practices meeting hosted by the Oak Ridge National Lab. Discussion topics included an update of the Benchmarking Program by Bob Lambe, a demo of big data analysis in the Everest Room, presentations on facility sustainability and building material research programs,”mini-presentations” by each […]

2018 Benchmarking Program Updates

We made some significant changes this year, making it easier than ever to assemble and enter your data and interact with the report data to gain useful insights. The website is now mobile responsive so you can read articles or even review your data on tablets or smartphones (full disclosure: the small screen is pretty […]

FM Metrics for Dashboards and Scorecards

Metrics and data are increasingly available to and used by Facilities Managers as part of dashboards and scorecards. At the NFMT conference in Baltimore on March 20, 2018, Bob Lambe presented a session on different types of metrics, which are most useful for different purposes, and discussed the differences between dashboards and scorecards. Download a copy of […]

EUG Meeting New Orleans, LA – February 2018

11 people representing 7 companies attended the EUG (Eastern Utility Group) meeting. The meeting was hosted by Entergy at their New Orleans, LA Headquarters. The meeting included “mini-presentations” on employee engagement, HQ space planning, storm-hardened facilities, and capital project triage. Other discussion topics included a review of planned updates to the Benchmarking Program by Bob […]

WUG Meeting Phoenix, AZ – January 2018

9 people representing 5 companies attended the WUG (Western Utility Group) Meeting hosted by APS at their Phoenix, AZ Headquarters. The meeting included “mini-presentations” on active shooter, project lifecycle, the new Prescott service center project, and planning for the utility workplace of the future. Discussion topics included a review of planned updates to the Benchmarking […]

Example Facility Metrics

We are frequently asked about example facility metrics – what to track, what to report, etc..  So we  put together the list of some facility management metrics below as an initial reference. You can download directly by right-clicking on the link and saving the document to your computer, tablet, or phone. Facility Issues provides these […]

Benchmarking Review at IFMA UC 2017 Fall Meeting (Houston TX)

Bob Lambe reviewed this year’s utilities benchmarking results at the Utilities Council Fall Meeting 2017 – Houston, Texas.  This was just a small portion of the program at this annual meeting, held the Sunday and Monday before IFMA’s World Workplace conference. One thing presented for the first time was a composite of several recent occupant surveys […]

IAMFA Benchmarking Workshop Ottawa, ON – September 2017

The 2017 Benchmarking Workshop was held the day before the annual IAMFA Conference as usual, at the lovely Fairmont Château Laurier, Ottawa. The 52 participants overwhelmingly rated the meeting highly, with excellent discussions throughout the day. Katie Haigh, Chief Operating Officer of the Indianapolis Museum of Art presented a case study on how they have […]

WUG Meeting San Ramon, CA – August 2017

14 people representing 6 companies attended the WUG (Western Utilities Group) Meeting hosted by Pacific Gas & Electric at their San Ramon, CA Training Center. Discussion topics included an update of the Benchmarking Program by Bob Lambe, “mini-presentations” by each participant, in addition to the main “Hot Topics and Best Practices” discussion.  The group also […]

What sustainability actions are you taking for your facilities?

There is a lot of interest and activity related to sustainability of the facilities we manage and our facility management operations.  We are running several surveys to help identify what measures are being taken and who within the organization is driving these efforts as a first step to more organized benchmarking of the value and […]