Facility Issues wants every organization to be able to use benchmarking as part of their facility management improvement strategy. We provide the following benchmarking services and assistance depending upon your needs.
Benchmarking services offered by Facility Issues
A range of facility benchmarking and FM data analysis services are available, as described below and in: Overview of Benchmarking and FM Metrics Programs.pdf
Facility Management Benchmarking
The core Benchmarking Programs are the space/cost/reliability benchmarking surveys and reports offered to the identified industry groups, as described on the benchmarking process page. Basic benchmarking assistance such as training on the survey and answering questions is included with the program.
Occupant Satisfaction Surveys
Some organizations run regular occupant satisfaction surveys as part of measuring their performance. The use of these surveys range from periodic (every 5 years, before/after major building move), to annual to quarterly as part of staff performance measures.
FM Scorecard / FM Metrics As A Service
Many facility organizations are lightly staffed, using multiple systems for finance work orders, and other data. Facility Issues offers an monthly scorecard template that lets you draw on this data without needing a FM analyst. This is a convenient and cost effective way to start using data tools to visualize metrics and KPIs for your facilities and operations.
Best Practice Meetings
Best practice/networking meetings are held for most of our groups, as listed on the submenu of each group page.
Data Assembly Assistance
Some organizations do not have readily available data or analyst support staff. We can provide benchmarking assistance to help you find and “clean” the appropriate data from your finance and other systems, and setup a template that allows you to then easily do it yourself on a recurring basis.
Spot Surveys (specific topics)
We poll participants on specific questions for members, and also run some spot (ad hoc) surveys on particular topics of interest (i.e. office standards).
Custom, Internal Benchmarking Programs
For organizations with multiple facilities, it can be valuable to perform an internal benchmarking exercise as part of (or even instead of) peer group benchmarking. The best opportunities for improvement/reduction are those “outliers” within your facility portfolio. We can use our system and expertise to help you accomplish this quickly and effectively.
Facility Issues provides consulting studies for organizations evaluating their facilities portfolio or facilities operations. Contact us to discuss your project.