Benchmarking Services

Facility Issues wants every organization to be able to use benchmarking as part of their facility management improvement strategy. We provide the following benchmarking services and assistance depending upon your needs.

Benchmarking services offered by Facility Issues

A range of facility benchmarking services are available, as described below and in: Overview of the Benchmarking Program.pdf.

Core Benchmarking (Cost Survey/Report)

The core Benchmarking Programs are the space/cost benchmarking surveys and reports offered to the identified industry groups, as described on the benchmarking process page.  Basic benchmarking assistance such as training on the survey and answering questions is included with the program.

Best Practice Meetings

Best practice/networking meetings are held for most of our groups, as listed on the submenu of each group page.

Data Assembly Assistance

Some organizations do not have readily available data or analyst support staff.  We can provide benchmarking assistance to help you find and “clean” the appropriate data from your finance and other systems, and setup a template that allows you to then easily do it yourself on a recurring basis.

Occupant Satisfaction Surveys

Some organizations run regular occupant satisfaction surveys as part of measuring their performance.  The use of these surveys range from periodic (every 5 years, before/after major building move), to annual to quarterly as part of staff performance measures.

Spot Surveys (specific topics)

We poll participants on specific questions for members, and also run some spot surveys on particular topics of interest (i.e. office standards).

FM Scorecard / FM Metrics As A Service

Many facility organizations are lightly staffed, using multiple systems for finance work orders, and other data.  Facility Issues can use our experience and tools to help you build and easy to update monthly scorecard for your data, or provide FM analyst services on demand. This is a convenient and cost effective way to start using data tools to visualize metrics and KPIs for your facilities and operations.

Custom, Internal Benchmarking Programs

For organizations with multiple facilities, it can be valuable to perform an internal benchmarking exercise as part of (or even instead of) peer group benchmarking.  The best opportunities for improvement/reduction are those “outliers” within your facility portfolio. We can use our system and expertise to help you accomplish this quickly and effectively.

Consulting Studies

Facility Issues provides consulting studies for organizations evaluating their facilities portfolio or facilities operations. Contact us to discuss your project.