Facility Metrics and KPIs

Benchmarking relies on figures so there is a close relationship between facility benchmarking and facility metrics, measures, and KPIs.

The Difference Between Facility Metrics and KPIs

Measures or measurements are the data about your facilities and operations.  Examples are: gross square feet (GSF), total cost of maintenance activities, hours of operation, number of facility occupants, etc.  While important, they reflect quantity and do not always allow useful direct comparisons. The number of measures is only limited by the type and quantity of data that is available to you.

Facility metrics are the foundation of facility management benchmarking.  Metrics typically have a denominator to “normalize” the data for comparison. Examples are: GSF per person, Annual Maintenance Cost per GSF, etc.  A relatively large number of facility metrics are handy to describe the various dimensions of your facility portfolio and facility operations.

KPIs are selected metrics that answer a key facility management question. For example, “GSF per person” is a KPI for the question of “How much space do we have?” (where it is driven by the number of occupants).  A limited number of KPIs are suggested at any one time in order to allow management focus (everything cannot be equally important).

Ways To Use Facility Metrics

There are two main ways that facility metrics are used: Dashboards and Scorecards (the terms are often used interchangeably).

Dashboards are sets of metrics that are used to guide facility operations, usually in real time.  Examples include: equipment status, pressures, and temperatures.  Good dashboards present a limited amount of metrics in an intuitive way – just those items needed by the user.  They need to be quickly and easily understood to allow appropriate action even when the user is distracted.

Scorecards are sets of metrics that measure performance, by definition “after the fact.”  Examples are: cost per GSF, percent of maintenance completed on schedule, and safety performance.  Benchmarking can be considered a type of scorecard, but many facility scorecards will have far more information.  Unlike dashboards, scorecards should include the broad picture of your facility asset and/or operations.  To make them more usable, you can group facility metrics by category and have summary items with drill-down for detail.

More about facility dashboards and scorecards