Read what past participants are saying about our benchmarking surveys and workshops…
We never had the opportunity to meet, I was the Director of Property Management, Security & Client Services at the Canadian Museum of Civilization Corporation and the Canadian War Museum. I have been retired for ten years now and I am so pleased to see that the Annual Benchmarking Survey is still an active part IAMFA’s order of business.
I created the first benchmarking survey in 1997 with 66 participating museums in Canada & the USA; the entire exercise was funded by my Corporation & I was assisted by our Corporate Auditor for the compilation and presentation of the report. At the time I was a member of BOMA and their cost statistics reports were not useful for museum type of operations and I needed to compare our museum operations with other museums in order to get a better justifiable of our operation’s cost & the effectiveness of our management practices.
I presented the overall report & findings at the 1998 IAMFA conference in Scotland, it was well received & I suggested to the IAMFA Board of Directors at that same conference to adopt the practice under their name. It was approved & I was given 2 years to formalize the 1st official IAMFA Benchmarking Survey, I was given 2 years because at the same conference I was asked to Chair the 1999 conference in Ottawa due to the cancellation of the confirmed venue for that year. Anyway the 1st report was presented as an full day pre-conference activity at the Washington IAMFA conference in December 2001 and it was a success.
I wish you all the best and a long life to this practice.
“Benchmarking proves to our principle funders, the Canadian Government’s Treasury Board, that our buildings are among the top performers among many international museums and that requests for additional funding for critical infrastructure repairs are verifiable and legitimate. As a result, our museum has secured additional funding for the next five years to undertake major building repairs and upgrades.” —Guy Larocque, Canadian Museum of Civilization
“There is no doubt that participating in the benchmarking survey provides an excellent means of comparing business operations with similar organizations and learning where improvements can be made.” —Dean Marshall, National Gallery of Australia
“Most beneficial components of benchmarking workshop? “The debate about the change of environmental conditions because of its impact on energy consumption and budget.” —Marie-Pierre Marche, Grand Palais des Champs Elysées
“Just completing the questionnaire provided suggestions on ways to improve our operation.” —Carnegie Museums
“The data are extremely useful.” —Smithsonian National Air & Space Museum
“Really enjoyed the best practice presentations and focus group discussions.” — Canadian Museum of Civilization
“What worked well? Everything!” —Smithsonian National Museum of Natural History
“Very informative and interesting topics.” —The Getty Center
“Really enjoyed how much we learned in one day.” —The British Library
“I’ll be using benchmark data to present and back up new FM ideas.” —Powerhouse Museum of Australia
“Your workshop day was most substantive of the conference.” —Harvard University Art Museums
“Measurement of yourself against other industry leaders, plus committing to improvement is the only way to truly prove value and FM viability within any company.” —Government
“We have used this survey for several years now and are pleased that it has helped us to identify and take initiatives to improve our facility management practices.” —Government