FAQ on Critical Facilities Program

These are some of the common questions we have received about this program.  Please contact us with any others you may have.

What is the difference between the Critical Facility Benchmarking and the Critical Facilities Connect?

The benchmarking is a structured data comparison among the participants.  You complete an online form or Excel template with your data.  This is compiled into a “report” with comparisons of the various metrics for the group, and all participants receive the results.  There is no identifying information about the facilities or participants published. The results are not available or for sale to non-participants.  (Some summary data may be used in articles or presentations.)

Critical Facilities Connect is a membership program for facilities professionals responsible for the operations of all critical infrastructures including enterprise and co-lo data centers. Members enjoy year-round education, training, content and community that insures they are managing their critical infrastructures efficiently, effectively and profitably.

I am concerned about sharing data on my critical facility.

We understand.  This benchmarking is both anonymous and confidential – each participant is assigned a general code ID and no roster with the IDs is shared.  There is a unique 2-step process used where you enter your data in a template (that stays on your system) and then use another template we provide to convert all the identifiable data values to “normalized” values. For example, if you have a 35,000 GSF facility, we use the 35,000 GSF to calculate ratios of GSF/Craft worker but the size of the facility is converted to a classification of 25,000-50,000 GSF.  This will allow you to compare with “similar” size facilities in the results but not let any facility be easily identified by size.  We do this for all numeric values (size, FTE, cost), the benchmarking then uses consistent ratios and percents for comparison. You also can review your data prior to upload to confirm there is no value of concern to your organization.

What if I have more than one critical facility?

Some organizations have multiple critical facilities.  In order to keep the data as consistent as possible, each facility needs to be entered separately.  There is no additional cost for multiple facilities but you will have to use the Excel data template to enter the data.

How do I know if my facility is “critical” and should be included?

Part of the purpose of benchmarking is comparison of the various types of”critical” facilities and things we can learn from each other from how we maintain and operate them.  Take our short quiz to see if your facility can be considered to be critical.

What metrics are benchmarked?

There will be some general facility management metrics as a context for the data, including:

  • Total Maintenance Cost per Gross Area
  • Total Facility Cost per Gross Area
  • Total Maintenance as Percent of Total Facility Cost
  • Overall FCI (Facility Condition Index)

There will be some facility maintenance reliability metrics, including:

  • Ratio of Replacement Asset Value to Craft-Wage Head Count
  • Total Maintenance Cost as a Percent of Replacement Asset Value
  • Capital Maintenance as Percent of RAV
  • Maintenance Type Ratios (condition-based vs scheduled vs unscheduled)
  • Percent Compliance PM and PdM WO
  • Percent of All Systems with n+1 Redundancy
  • Percent of All Systems with Criticality Analysis
  • Percent of All Equipment with Sensors

There will be some staffing metrics, including:

  • Craft Worker to Supervisor Ratio
  • Craft Worker to Planner Ratio
  • Direct to Indirect Maintenance Personnel Ratio
  • Gross Area per FM Supervisor
  • Gross Area per FM Craft
  • Percent Overtime Maintenance Hours
  • Percent of Training Hours to Regular Hours

Additional measures will be available to the degree reported.  These and other metrics are refined and updated each year by the steering committee based on participant comments.  (Contact us if you are interested in joining the steering committee.)

I already participate in another benchmarking program – is this a duplicate of that?

We created this program because there was a lack of any we could find that addressed the special concerns of critical facilities (vs. general offices and organization/campus portfolios).

While there is some overlap on some basic facility demographics, this program supplements other Facility Issues programs because of its critical facility specific focus, and the reliability based metrics.