FAQ on Critical Facilities Program

These are some of the common questions we have received about this program.  Please contact us with any others you may have.

I am concerned about sharing data on my critical facility.

We understand.  This benchmarking is both anonymous and confidential – each participant is assigned an anonymous ID code that we do not share.  All potentially identifiable data (names, specific locations, specific facility sizes) is only used to assign you to categories and calculate metrics and is not included in the results. For example, if you have a 35,000 GSF facility, we use the 35,000 GSF to calculate ratios of GSF/Craft worker and the size of the facility is converted to a classification of 25,000-50,000 GSF.  This will allow you to compare with “similar” size facilities in the results but not let any facility be easily identified by size.  We do this for all numeric values (size, FTE, cost), so benchmarking uses consistent ratios and percents for comparison.

What if I have more than one critical facility?

Some organizations have multiple critical facilities.  In order to keep the data as consistent as possible, each facility needs to be entered separately.  There is no additional cost for multiple facilities and you can use the Excel data template to enter multiple facilities at once.

How do I know if my facility is “critical” and should be included?

Part of the purpose of benchmarking is comparison of the various types of”critical” facilities and things we can learn from each other from how we maintain and operate them.  Take our short quiz to see if your facility can be considered to be critical.

I already participate in another benchmarking program – is this a duplicate of that?

We created this program because there was a lack of any we could find that addressed the special concerns of critical facilities (vs. general offices and organization/campus portfolios).

While there is some overlap on some basic facility demographics, this program supplements other Facility Issues programs because of its critical facility specific focus, and the reliability based metrics.